We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.
How do I update my credit card?
You can update your information through your account. Just click on “update” under your payment method.
How do I make changes in my shipping or billing information?
Monthly orders are created on the 5th of every month. Therefore, all shipping changes, including names and addresses, must be made before the 5th of every month. The TomKat Studio, LLC is not liable for any orders that are shipped to the wrong address because the shipping information was not updated before the 5th of the month. All information can be edited on your account preferences.
When will my subscription be shipped?
Subscriptions will ship on the 18th day of the month, provided that the 18th does not fall on a weekend or a holiday, in which case it will ship on the nearest business day.
What is the return policy?
Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.
A one-time size exchange is offered for TK Tee Subscriptions. To exchange your tee, you may contact Customer Service here, and a return label will be sent to you. Once we receive your return, the size you wish to receive will be shipped to you, free of charge. All subsequent exchanges will incur a $10.00 processing fee.
How do TomKat Studio gift cards work?
Gift cards may be purchased and gifted for use toward shop products and subscriptions. Gift cards may be used to pay for your first month's subscription, however, you will be required to enter a valid debit/credit card for future, recurring monthly subscription charges. Gift cards are non-refundable.